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Dumond Chemicals Sample Orders

Terms & Conditions

 

General Sample Shipment Information

  • Samples cannot be shipped to P.O. Box addresses.
  • Sample orders usually ship the same day if not the following day. Dumond Chemicals understands the need for samples so we strive to get them out as soon as we can.
  • Orders received before 1 p.m. Eastern Standard Time usually ship the same day Monday through Friday.
  • Dumond Chemicals does not send samples after 1 p.m. Eastern Standard Time, on the weekend, or over holidays.
  • Samples ship from Pennsylvania; most samples will arrive in 3 – 7 business days (not including weekends or holidays). Please allow up to 2 additional business days for rural zip codes.
  • Business days are Monday through Friday. The day an item ships is not included in the transit time.

 

Order Tracking

  • Once your order has shipped or is ready to ship, you will receive a confirmation email with your tracking information.
  • Tracking information may take up to 24 hours before it is updated.
  • ALL samples ship Fed-Ex Ground and CANNOT be expedited.
  • Shipping and handling charges are calculated when checking out; you will have a chance to see the cost before payment is entered.
  • Shipping charges are calculated through Fed-Ex Ground and based on weights and where items are shipping.
  • Dumond Chemicals currently ships to the Continental US, and US territories (including Alaska and Hawaii), and Canada.

 

Return Policy

  • Once a sample order has been processed/shipped it cannot be cancelled.
  • Please send all returns to the following address:

 

Dumond Chemicals
Attn: Sample Return
1475 Phoenixville Pike
Suite 18
West Chester, PA 19380

 

  • Your refund will be issued to the same credit card or form of payment you used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are not refundable. You will also be responsible for the return shipping costs.
  • Merchandise must be returned unopened and unused. If the merchandise has been used or opened Dumond Chemicals has to right to refuse the return and mark it as damaged.
  • Please allow one week for the processing of returns.  Please allow up to 5 – 10 business days for the credit to appear on your credit card statement.
  • Dumond Chemicals will accept returns up to 30 days once the order has been shipped.

Damaged Merchandise

  • If you receive your sample and it has been damaged in shipping, please take a picture or two and email it to: lhinsdale@dumondglobal.com along with your order ID# and we will gladly take a look to resolve the issue.

 

Order Cancellation

  • You may cancel your order any time before the order is processed. Once the order is shipped, you will receive a shipping confirmation via email that contains tracking information.  Once a product is shipped, the Return Policy will apply.
  • Dumond Chemicals may cancel orders for any reason.  Some common situations in which orders are cancelled may include: orders that are being shipped to PO Box addresses, the item is out of stock, pricing errors, or credit card payment is declined by the issuing financial institution.

 

Dumond Product Guide

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